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about trendpc-cillin software

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1. About Trend Micro PC-cillin Internet Security 2005
========================================================================
Trend Micro PC-cillin Internet Security 2005 delivers comprehensive
protection against all types of viruses, worms, Trojans, and blended
threats, including network viruses. It also blocks hackers, spyware,
phishing attacks, inappropriate content, and spam. Featuring Home
Network Control and Wi-Fi Intrusion Detection, it is the first
personal Internet security solution designed to extend desktop
security to your home and wireless networks.

1.1 Overview of This Release
=====================================================================
Trend Micro PC-cillin Internet Security 2005 version 12.40 provides
the Pattern Rollback Tool. This tool ensures that PC-cillin is
using a stable virus pattern file to keep the machine environment
secure.

This release also enables PC-cillin Internet Security to support
incremental pattern file updates to reduce the size of downloads
when updating product components.


2. What's New
========================================================================

Pattern Rollback Tool
---------------------
The Pattern Rollback Tool removes the latest virus pattern file in a
user's computer and restores the previous one. Users can run this tool
when PC-cillin Internet Security does not start normally after loading
the latest virus pattern file.


Incremental pattern file update
-------------------------------
Updating pattern files incrementally results in smaller file sizes,
which allows faster downloads when updating program components.


Subscription renewal
--------------------
PC-cillin Internet Security subscription can now be renewed from the
Registration screen of the PC-cillin console.


2.1 Resolved Known Issues (from 12.10 version)
=====================================================================

Initialization
--------------
Initializing PC-cillin Internet Security usually takes some time to
complete. In release 12.40, PC-cillin Internet Security was optimized
for faster initialization.


Rescue Disk
-----------
When scanning viruses using a pattern file rescue disk, failure to
read the division pattern may occur. After installing this version,
this problem will no longer occur.


Network virus pattern loading
-----------------------------
The process of loading network virus patterns has been improved so
that users will not get the message "Unable to update the network
virus pattern for the personal firewall".


Manual Scan
-----------
Users can now stop Manual Scan on demand even if scanning is not yet
complete.


Processing time for big debug log file
--------------------------------------
PC-cillin Internet Security has been optimized for faster processing
of large debug logs.


Security Check
--------------
This version allows the "Results" screen of Security Check to be
closed.


Manual Scan with compressed file
---------------------------------
In the "Manual Scan" result screen, uncleanable viruses in compressed
files are grayed out and cannot be selected.


Private Data Protection
-----------------------
When detecting private data sent by Internet Messenger, the detection
screen shows the receiver's name all the time.


3. Documentation Set
========================================================================

In addition to this readme file, the documentation set for this
product includes the following:

o Online help -- Context-sensitive help screens that provide guidance
for performing a task

o Quick Start Guide -- product overview, installation planning,
installation and configuration instructions, and basic information
intended to get you "up and running"

o Knowledge Base -- a searchable database of known product issues,
including specific problem-solving and troubleshooting topics.
http://kb.trendmicro.com/solutions/

Electronic versions of the printed manuals are available at:
http://www.trendmicro.com/download


4. System Requirements
========================================================================

Operating System:
-----------------
Microsoft(TM) Windows(TM) 98
Microsoft Windows 98 SE
Microsoft Windows Me
Microsoft Windows 2000 Professional with Service Pack 4 or above
Microsoft Windows XP Home or Professional with Service Pack 1, 2
Microsoft Windows XP Media Center Edition
Microsoft Windows XP Tablet PC Edition


CPU:
----
* Intel Pentium(TM) 233MHz or equivalent processor for
Windows 98, 98SE, Me
* Intel Pentium 300MHz or equivalent processor for Windows 2000, XP
* Intel Hyper-Threading supported


Memory:
-------
* 64MB of RAM for Windows 98, 98SE, Me, 2000
(128MB or above is recommended)
* 128MB of RAM for Windows XP


For all installations:
----------------------
* Internet Explorer 6.0 with Service Pack 1 or above
* 100MB of available hard disk space for installation
* Adobe(TM) Acrobat(TM) is required to view documentation that is
provided in PDF format. You can download the free Acrobat Reader(TM)
software at http://www.adobe.com.
* RAID is not supported.
* A monitor with a resolution of 800 x 600 pixels or more, and
High Color (65536 colors) or more


Email software and Web browser required for some features:
----------------------------------------------------------

Email software for Mail Scan and Anti-spam
------------------------------------------
The following software has been verified to work correctly with
Mail Scan, Anti-spam, and Private Data Protection:
- Microsoft Outlook Express 6.0
- Microsoft Outlook 2000, 2002, and 2003
- Netscape 7.1
- Eudora Pro 6.0
- Becky! Internet Mail version 2


Services and for Webmail Scan
-----------------------------
The following services have been verified to work correctly with
Webmail Scan:
- AOL Mail
- Yahoo! Mail
- MSN Hotmail

Note: Webmail Scan does not work with Hotmail when it is accessed by
Microsoft Outlook Express, Microsoft Outlook, or MSN Explorer.


Web Browsers for Webmail Scan, Private Data Protection and
the URL Filter
----------------------------------------------------------
The following software has been verified to work correctly with
Webmail Scan, Private Data Protection and the URL Filter:
- Microsoft Internet Explorer 6.0 Service Pack 1 or above
- Netscape 7.1
- AOL 7.0


Instant Messengers for Private Data Protection
----------------------------------------------
The following software has been verified to work correctly with
Private Data Protection:
- Windows Messenger 4.7, 5.0
- MSN Messenger 6.2
- ICQ 4 Lite Edition


Internet connection required for some functions:
------------------------------------------------
* An Internet connection is necessary to register online, download
updates, obtain virus information, browse pages on the Trend Micro Web
site, or send email messages.
* If you use a router to connect to the Internet, make sure your router
doesn't automatically start a dial-up connection for the Intelligent
Update feature because this could result in an extra connection fee.
Modify the router settings as required, or disable Intelligent
Update.


5. Installation
========================================================================

Installing Trend Micro PC-cillin Internet Security 2005 is simple and
only takes a few minutes.

If a previous version of Trend Micro PC-cillin, other than PC-cillin
Internet Security 2004 or PC-cillin Antivirus 2004, or any other virus
protection or firewall program is installed on your computer, remove it
before installing Trend Micro PC-cillin Internet Security 2005.

If Trend Micro PC-cillin Internet Security 2004 or PC-cillin Antivirus
2004 is installed, PC-cillin Internet Security 2005 will use the
existing serial number.


How to install Trend Micro PC-cillin Internet Security 2005
-----------------------------------------------------------
To install Trend Micro PC-cillin Internet Security 2005:

1. Insert the Trend Micro PC-cillin Internet Security 2005
program CD into your CD-ROM drive, and do the following:
* If the menu automatically appears, click Install Program, and
then click Next.
* If the installation program doesn't automatically start, click
Start > Run. In Open, type D:\Setup\setup.exe and click OK
(where D:\ is the drive letter of your CD-ROM). Click Next.

2. Click "I accept the terms in the license agreement" to accept and
continue installing Trend Micro PC-cillin Internet Security 2005.
The installation procedure will quit if you do not accept the terms.

3. Click Next, and then continue to follow the onscreen instructions.

4. Restart the computer.

Refer to the Trend Micro PC-cillin Internet Security 2005 Quick Start
Guide for detailed installation instructions.


6. Post-Installation Configuration
========================================================================
This section provides a list of the most important tasks you have to
complete to get up and running with Trend Micro PC-cillin Internet
Security.

To effectively use Trend Micro PC-cillin Internet Security and start
protecting your computer, Trend Micro strongly recommends that you
perform all of these tasks.

* Register Trend Micro PC-cillin Internet Security.

Register your software to enable updates. Trend Micro PC-cillin
Internet Security 2005 needs to update pattern and program files to
stop the latest viruses (see "Registering Trend Micro PC-cillin
Internet Security" in the Quick Start Guide for instructions).


* Perform a Manual Update.

Trend Micro recommends you update your scan engine and virus
pattern files immediately after installing the product, and regularly
update thereafter. Enable the Intelligent Update option to let Trend
Micro PC-cillin Internet Security automatically update itself (see
"Updating Trend Micro PC-cillin Internet Security" in the Quick Start
Guide for instructions).


* Manually Scan all files.

Perform a complete scan of your computer to ensure there are no
viruses or other malicious programs hiding on your PC (see "Scanning
your entire computer" in the Quick Start Guide for instructions).


Note: Trend Micro recommends that you update your scan engine and
virus pattern files immediately after installing the product.


7. Known Issues
========================================================================

7.1 Software Compatibility
======================================================================

NTT Flets ADSL Connection Tool
------------------------------
When using the Personal Firewall with the NTT Flets ADSL Connection
Tool, configure the NTT Flets ADSL Connection Tool to use Protocol
Driver mode. If it is configured to use Filter Driver mode, the
following functions will not be available:
- Wi-Fi Detection
- Automatic Profile Change


VPN and firewall software
-------------------------
Errors may occur if PC-cillin Internet Security is installed with the
following software:
- AT&T VPN Client
- ZoneAlarm Firewall 5.1

Uninstall these applications before installing PC-cillin Internet
Security 2005.

Uninstall Norton Personal Firewall 2002/2003 before installing
PC-cillin Internet Security 2005 on Windows98/ME, or install PC-
cillin Internet Security in "Antivirus only" mode.

When using some VPN software, the following functions may not be
available:
- Wi-Fi Detection
- Automatic Profile Change


Windows Firewall
----------------
If you enable Personal Firewall, Trend Micro recommends turning off
Windows Firewall to reduce resource usage.


7.2 Personal Firewall
======================================================================

Adding or removing the Personal Firewall
----------------------------------------
You can choose whether to install the Personal Firewall during
installation. However, the Personal Firewall cannot be added or
removed after installation.


Enabling or disabling the Personal Firewall
-------------------------------------------
Close all running programs before you enable or disable the
Personal Firewall. Some systems could experience a temporary slowdown
while starting Trend Micro PC-cillin Internet Security 2005, Internet
Explorer, or other applications immediately after you modify the
Personal Firewall settings.


Changing your Personal Firewall profiles
----------------------------------------
Close all running programs before you change Personal Firewall
profiles. Some systems could experience a temporary slowdown
while starting Trend Micro PC-cillin Internet Security 2005, Internet
Explorer, or other applications immediately after you modify the
Personal Firewall settings.


Exception Rule list priorities
------------------------------
The priority of Exception List rules is based on the location in the
list. Higher location on the list means higher priority. For example,
if you set two rules (the first one to allow port 100 traffic and the
second to deny port 100 traffic), port 100 traffic is permitted
because the first rule is higher on the list. You can change the
priority with arrow buttons on the Exception Rule screen.


Illegal characters for the Exception List rule "Explanation" field
------------------------------------------------------------------
You cannot use the character "|" in the Exception List rule
"Explanation" field.


Personal Firewall security level and displayed Exception List rules
-------------------------------------------------------------------
Depending on the security level you set for the Personal Firewall, the
Exception List rules may or may not be displayed.


Specifying incoming and outgoing ports for Exception List rules
---------------------------------------------------------------
When creating Exception List rules, remember that for incoming rules,
the specified port number is describing a port number on your own
computer. For outgoing rules the port number is describing a port
number on another computer.


About Network Virus Emergency Center
------------------------------------
The Network Virus Emergency Center function is integrated into the
Personal Firewall. Therefore, when the Personal Firewall is disabled,
this function also becomes disabled.


Personal Firewall profile settings for shared network resources
---------------------------------------------------------------
By default, the Personal Firewall provides maximum security to protect
users from network attacks. However, to access local area network
resources (such as file sharing or printer sharing) you must use the
Office network profile in the Firewall Profiles settings.

To apply this Personal Firewall profile, in the system tray,
right-click the program icon and click User profile > Office
network. (The system tray is next to the clock, on the bottom right
hand side of your screen.)


7.3 Other Issues
======================================================================

Connections established before enabling Trend Micro PC-cillin Internet
Security 2005
----------------------------------------------------------------------
Starting Trend Micro PC-cillin Internet Security 2005 shuts down
network connections established while Trend Micro PC-cillin Internet
Security 2005 was disabled.


Wi-Fi Detection
---------------
* Wi-Fi Detection is designed not to run in the following situations:
(1) When the bit mask length of a subnet mask is smaller than 22
(2) When all network adapters are disabled
(3) If no IP address is correctly assigned to it

* If the firewall on the target PC blocks NetBIOS, the host names will
not be displayed.


Update once after installing Trend Micro PC-cillin Internet Security
2005 without registering
--------------------------------------------------------------------
Within a few moments after typing your serial number on the Trend
Micro Internet Security 2005 main screen, a window appears prompting
you to update. After installing Trend Micro PC-cillin Internet
Security 2005 and before registering online, you are permitted to
update only once. Once you close this window, you must register
online to update.


Schedule during manual task scanning
------------------------------------
Scheduled scan tasks are not executed if a Manual Scan was performed
on the same date. Also, if the multiple scan tasks conflict, only the
first scan task is executed, while others are disabled.


How to enable or disable your scheduled scan tasks
--------------------------------------------------
You can enable or disable scan tasks by selecting or clearing the scan
task check box on the left side of the list in the Scan Task screen.
If you clear the check box, the task won't be performed when
scheduled.


All drives scanning
-------------------
The Main UI [Scan For Viruses] and specified scan tasks can scan all
local drives. However, mapped network drives are not included in the
scan. A scan task that includes [Scan For Viruses] and [Scan
Everything] can scan removable disks, such as floppy disks, and CD-ROM
drives. If no media is inserted, it automatically skips and continues
to scan the next drive.


Manual scanning and progress bar status during scan tasks
---------------------------------------------------------
The progress bar calculates the total number of files divided by the
number of scanned files. In the beginning of a Manual Scan or during a
scan task, the progress bar appears to be around 100% because the
number of files initially scanned is almost identical to the
number of files counted. Later the files will be counted much quicker
than they will be scanned and the progress bar will more accurately
reflect the scan progress.


How to clean compressed files
-----------------------------
The ZIP clean (compressed file cleaning) function can handle infected
files in the first layer of compression (files compressed once).
Infected files compressed and divided in more than two layers (for
example, ZIP files compressed again using the ZIP format) cannot be
cleaned automatically.


Turbo Scan
----------
Before beginning Manual Scan with Turbo Scan enabled, PC-cillin
Internet Security checks the target files for modifications
since the last time they were scanned. If there are an extremely
large number of files, enabling Turbo Scan may not provide
a speed improvement.


Security Check
--------------
After completing an update from Windows Update, Security Check
sometimes still detects known security vulnerabilities. Check the
Microsoft Web Site for other security patches such as Office Update.


Spyware Scan
------------
Some items detected by Spyware Scan may not be harmful, and may be
necessary for other software to function properly. Removal of these
items cannot be undone, so practice caution because you are removing
them at your own risk.


Spyware Removal
---------------
Some spyware and other grayware may not be deleted. If this occurs,
check the spyware information by clicking "More Information", then
perform the recommended action or actions.


About Mail Scan
---------------
* If you need to set the specific proxy type with your application
software, the Email Scan may not be performed.
* If your incoming mail server uses a port other than port 110,
incoming (POP3) mail scanning will not function.
* Mail Scan does not support IMAP.
* If your email software's setting leaves a copy of your email on
the mail server, after installing Trend Micro PC-cillin Internet
Security 2005, the messages previously downloaded from the server
will download again.


About Malformed mail warning
----------------------------
When you enable Anti-spam, Private Data Protection, or Email Scan, you
may receive an email message with the title "Malformed mail warning".
This means that Trend Micro PC-cillin Internet Security 2005 has
detected an email that may contain malicious contents and has attached
it to this new email message as a text file. If you need to read the
original email message, Trend Micro recommends you open it as a
text file. To prevent infection, do not save the original email as an
email file and do not reply to this email.


Displaying the virus property of your files
-------------------------------------------
Trend Micro PC-cillin Internet Security 2005 will scan for viruses if
you right-click a file and choose Property from the short-cut menu,
then click the Virus Property tab. However, for some versions of
Windows, the image file types .AWD, .DCX, .PCX, .TIFF, .TIF, .WIF, and
.XIF are associated with a program. Trend Micro recommends that you
don't scan these file types by right clicking them because system
performance could become unstable. Instead, Trend Micro recommends
that you perform a Manual Scan.


Backup files
------------
If you configure Trend Micro PC-cillin Internet Security to create
backup files before the virus cleaning process, these files will be
saved in the Quarantine folder. Backup files can be deleted or
restored using the Quarantine Folder actions. Refer to Trend Micro
PC-cillin Internet Security 2005 online help for detailed instructions
on handling files in the Quarantine Folder.


Default setting for URL Filter, Private Data Protection, and Anti-spam
----------------------------------------------------------------------
By default, the URL Filter, Private Data Protection and Anti-spam
functions are disabled. You need to manually enable these functions.


URL Filter and Private Data Protection do not support all protocols
-------------------------------------------------------------------
The URL Filter function only checks traffic using the HTTP protocol.
The Private Data Protection function only checks traffic using the
HTTP, SMTP, or IM (ICQ, MSN) protocols.

The URL Filter and Private Data Protection functions do not use the
following protocols to check traffic:
- HTTPS
- FTP
- Encrypted communication protocols, such as SSL
- Hyperlinks, such as Microsoft Word/Excel

Also, traffic will not be checked When Proxy Auto-Config (PAC)
is being used.


Webmail Scan and Proxy Auto-Config (PAC)
----------------------------------------
The Webmail Scan function does not support PAC.


Private Data Protection for Instant Messenger
---------------------------------------------
Enabling or disabling Private Data Protection shuts down the
Instant Messenger (ICQ, MSN) connections.


Home Network Control
--------------------
Disable or configure Windows Firewall if it is installed with
Home Network Control. Otherwise, it will block network communication
for Home Network Control. (Home Network Control uses UDP 40116
and TCP 62471. The process name is PcCtlCom.exe.)


Font size on your screen
------------------------
If you select large font size from your computer's Screen Property,
some Trend Micro PC-cillin Internet Security layouts will be distorted.
Trend Micro suggests using small font size.


Trend Micro PC-cillin Internet Security 2005 Online help
--------------------------------------------------------
Install Microsoft Internet Explorer 6.0 Service Pack 1 or above to
correctly view Trend Micro PC-cillin Internet Security 2005 online
help.


Windows XP Guest account
------------------------
The Windows XP Guest account is not supported.


Upgrading Microsoft Windows OS or Service Pack
----------------------------------------------
Remove Trend Micro PC-cillin Internet Security 2005 before upgrading
Windows or the Service Packs.


Pattern files and Scan engine
-----------------------------
You may download pattern files and scan engine updates while your
support period is valid. Note that you are responsible for any fees
charged by your service provider(s) for downloads. For more information
about the product and virus protection, visit the Trend Micro Web site
or the Customer Care Center.


8. Release History
========================================================================
Trend Micro(TM) PC-cillin Internet Security 2005 (12.30) August 2005
Trend Micro(TM) PC-cillin Internet Security 2005 (12.10) December 2004
Trend Micro(TM) PC-cillin Internet Security 2005 (12.0) September 2004

9. Contact Information
========================================================================
A license to the Trend Micro software usually includes the right to
product updates, pattern file updates, and basic technical support for
one (1) year from the date of purchase only. After the first year,
Maintenance must be renewed on an annual basis at Trend Micro's
then-current Maintenance fees.

You can contact Trend Micro via fax, phone, and email, or visit us
at:

http://www.trendmicro.com

Evaluation copies of Trend Micro products can be downloaded from our
Web site.

Global Mailing Address/Telephone Numbers
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
For global contact information in the Asia/Pacific region, Australia
and New Zealand, Europe, Latin America, and Canada, refer to:

http://www.trendmicro.com/en/about/overview.htm

The Trend Micro "About Us" screen displays. Click the appropriate
link in the "Contact Us" section of the screen.

Note: This information is subject to change without notice.


10. About Trend Micro
========================================================================
Trend Micro, Inc. provides virus protection, anti-spam, and
content-filtering security products and services. Trend Micro allows
companies worldwide to stop viruses and other malicious code from a
central point before they can reach the desktop.

Copyright 2005, Trend Micro Incorporated. All rights reserved.
Trend Micro, the t-ball logo, PC-cillin are trademarks of Trend Micro
Incorporated and are registered in some jurisdictions. All other
marks are the trademarks or registered trademarks of their respective
companies.


11. License Agreement
========================================================================
Information about your license agreement with Trend Micro can be
viewed at:

http://www.trendmicro.com/en/purchase/license/

Third-party licensing agreements can be viewed:
- By selecting the "About" option in the application user
interface
- By referring to the "Legal" page of the Getting Started Guide or
Administrator's Guide

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